PRIVACY POLICIES

At Order & Organize Cleaning Services, Ltd. ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (order-organize.ca), book our services, or communicate with us.

1. Information We Collect

We collect information necessary to provide professional cleaning and organization services. This includes:

• Personal Contact Information: Name, phone number, email address, and service address.
• Property Access Information: Alarm codes, lockbox codes, key location details, and specific entry instructions required to perform the service.
• Payment Information: Credit card details and billing addresses. Note: We use secure third-party payment processors and do not store full credit card numbers on our servers.
• Service Preferences: Notes on cleaning priorities, pet details, and specific household instructions.

2. How We Use Your Information

Your data is used strictly for business purposes, including:

• Service Delivery: Scheduling appointments, dispatching teams to your location, and ensuring secure entry to your property.
• Communication: Sending booking confirmations, appointment reminders, quotes, and invoices.
• Safety & Compliance: Ensuring the safety of our staff (in accordance with WorkSafeBC) and complying with legal obligations.
• Customer Support: Responding to your inquiries, feedback, or insurance claims.

3. SMS & Text Message Communications

By providing your phone number on our booking forms or contact pages, you consent to receive text messages (SMS) from Order & Organize Cleaning Services, Ltd. related to your service.

• Types of Messages: Appointment reminders, arrival notifications, and payment confirmations.
• Opt-Out: You may opt-out of receiving text messages at any time by replying STOP to any message we send.
• Rates: Standard message and data rates may apply depending on your mobile carrier.

We strictly do not share your phone number with third parties for their marketing purposes.

4. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share your data with trusted third-party service providers solely for operational needs, such as:

• Payment Processing: To process secure transactions (e.g., Stripe, Square).
• Booking Software: To manage schedules and customer records (e.g., GoHighLevel).
• Legal Requirements: If required by law, court order, or to protect our rights and property.

5. Data Security

We implement industry-standard security measures to protect your information:

• Digital Security: Our website and booking systems use SSL encryption (https) to ensure data is transmitted securely.
• Physical Security: Alarm codes and keys provided to us are stored securely, coded anonymously, and only accessible to the specific team members assigned to your service.

6. Cookies and Tracking

Our website may use "cookies" to enhance your user experience. These are small files placed on your hard drive for record-keeping purposes. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly if cookies are disabled.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate data.
• Withdraw your consent for data collection (subject to legal or contractual restrictions, such as the data required to fulfill a booked service).